The Visitor Hub provides modern visitor sign-in, disclosure workflow, event management, and follow-up tools for real estate professionals. This Privacy Policy explains how information may be collected, used, stored, and protected when agents, teams, visitors, and website users interact with The Visitor Hub.
1. Information We Collect
We may collect information that agents or teams provide when creating or using an account, including name, email address, brokerage or company information, profile details, event details, property information, custom visitor questions, notes, and account preferences.
When visitors sign in for an open house, showing, event, or other real estate workflow, the service may collect visitor contact information, sign-in responses, agent representation answers, attendance details, notes entered by the agent, and any disclosure-related information required for the event.
2. Visitor Sign-In, Disclosure, and Signature Data
The Visitor Hub may support QR sign-in, kiosk sign-in, mobile self sign-in, disclosure review, electronic signature capture, and signed disclosure PDF generation. Information collected through these workflows may include visitor names, contact details, answers to event questions, timestamps, signature images, disclosure selections, signed disclosure documents, and related event records.
Agents and teams are responsible for deciding which disclosures, questions, and workflows are appropriate for their state, brokerage, property, and professional obligations.
3. How We Use Information
We use information to provide and improve the service, including visitor sign-in, event management, disclosure workflows, follow-up communication, lead organization, export features, account support, product security, troubleshooting, and service analytics.
Follow-up emails or related communications may be sent using information provided by the agent or visitor. Visitor replies may route to the agent or team contact information configured in the service.
4. Third-Party Services
The Visitor Hub may rely on trusted third-party providers for hosting, database storage, file storage, email delivery, analytics, authentication, security, and other infrastructure services. These providers process information only as needed to help operate and support the service.
Examples of service categories may include cloud hosting, cloud database services, file storage, transactional email delivery, and app distribution or diagnostics tools.
5. Data Retention
We retain account, event, visitor, and disclosure records for as long as reasonably necessary to provide the service, support user access, comply with legal or operational requirements, resolve disputes, and maintain business records. Agents and teams may also be responsible for retaining or deleting records according to brokerage policies and applicable laws.
6. Data Security
We aim to use reasonable administrative, technical, and organizational safeguards appropriate for the nature of the information processed by the service. No online service can guarantee absolute security, but we work to protect information from unauthorized access, misuse, loss, or alteration.
7. Agent and Team Responsibilities
Agents, team leads, brokerages, and other professional users are responsible for using The Visitor Hub in compliance with applicable laws, state real estate rules, fair housing obligations, disclosure requirements, brokerage policies, MLS or board rules, and professional standards.
The Visitor Hub provides workflow tools and recordkeeping features, but it does not provide legal, brokerage, compliance, or real estate advice.
8. Cookies, Website Analytics, and Device Information
Our website and app may collect limited technical information such as browser type, device type, pages viewed, referring pages, and general usage activity. This information helps us understand product usage, improve reliability, and maintain the website and service.
9. Your Choices and Rights
Depending on your location and relationship to the service, you may have rights to request access, correction, deletion, or limitation of certain personal information. Agents and teams may also manage visitor records inside the service, subject to product functionality and legal retention requirements.
Visitors who have questions about information collected during a real estate event may contact the agent or team responsible for that event, or contact The Visitor Hub using the email below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as the service, legal requirements, or business practices change. The updated version will be posted on this page with a revised effective date.
11. Contact
Privacy questions may be sent to info@thevisitorhub.com.